RETURNS & SHIPPING


RETURNS

If for any reason you are not satisfied with your purchase, you are free to return it to us within 14 days of receipt. Please e mail us first at returns@behereandlove.com telling us the reason for returning your items. Then send the items back to us at

BEHERE&LOVE, 58A PEMBER ROAD, NW10 5LU, LONDON, UK

You should return the items in original condition, unworn, unwashed and refolded with original tags attached, and at your cost. 
Please use a signed for service when you send items back to us. We cannot be held responsible for items lost in transit.

If you wish to exchange the items please clearly state the size you wish to exchange for. If we have them in stock, we will ship your replacements within 3 working days. If we don’t have the items or size requested in stock, we will contact you to advise you of this and organise a refund. You should expect to receive the refund within 14 days of the item being received. 

FAULTY ITEMS

Email us at returns@behereandlove.com giving details of the problem, we will ask you to return the garment to us, using an agreed delivery method, to the address we provide via e mail. We will send you a replacement item, subject to availability, at no extra cost and reimburse you the cost of returning the faulty item. Alternatively, if you wish, we will refund you including the cost of returning the item to us.

SHIPPING

Orders online are normally delivered in 3-4 working days within the UK. We will contact you by e mail if an item you have ordered is out of stock or if there will be a delay in delivery.  We always try to get your items to you as quickly as possible, but occasionally some orders may take slightly longer.

POSTAGE PRICES

UK - FREE UK SHIPPING UNTIL MARCH 2017. (This is finished now)
Your item(s) will be delivered in 3-4 working days.

REST OF WORLD

£10.00 to ship any items to most major countries.

Shipping times vary depending on the country. If there is a country we cannot ship your item(s) to, we will e mail you to notify you when we receive your order and refund you. If you would like to know about shipping times to your location or if we can ship to your country, please e mail us on enquiries@behereandlove.com 
All our products are shipped from the UK.
Any import or customs duties incurred are the responsibility of the customer.